What To Do About The Calls You Miss On The Job

If you run crews, you miss calls. You are up a ladder or driving between jobs, and the phone rings out. Most people never leave a voicemail. They go back to the search results and call whoever is next.

Reply In The First Minute

A missed call stays warm for a few minutes. An automatic text from your business number catches the customer while they are still deciding who to call. Keep it short: who you are, that you saw the call, and a question they can answer in a few words.

The first business to reply usually gets the first real conversation.

Ask One Useful Question

Leave the long intake form for later. Ask what the job is and where it is. Those two answers tell you whether it is worth a call back today and who on your team should make it.

Close The Loop The Same Day

• A text back that goes out within a minute of every missed call
• Replies that land in one inbox your whole team can see
• A same-day call back for every customer who answers

Most of this runs on the phone number you already have, so your customers see the same name they called. If you want help setting it up, send us a note.